Welcome to AloLabs+ ("we," "us," "our," or "the Company"). These Terms of Service ("Terms") govern
your access to and use of our mobile application and services (collectively, the "Service").
⚠️ Important Legal Agreement:
By downloading, installing, accessing, or using the AloLabs+ app and services, you agree to be
bound by these Terms. If you do not agree to these Terms, you must not use our Service.
1.1 Who These Terms Apply To
All Users: Patients, visitors, and anyone accessing our Service
Geographic Scope: Services provided within the Republic of Iraq, primarily
Kurdistan Region
Platform: Mobile app (iOS and Android) and related web services
Any additional terms presented at the time of service use
📱 About AloLabs+: We are a healthcare technology platform connecting patients
with laboratory testing services in Kurdistan Region, Iraq. We employ certified blood collection
technicians (authorized by Hanasa Medical Lab) and partner with certified medical laboratories
for testing and digital test result delivery.
2Service Description
AloLabs+ provides a digital platform that enables you to:
🩸
Book Lab Tests
Order laboratory blood tests and medical diagnostics
🏠
Home Collection
Schedule blood sample collection at your location
📍
Track Technician
Real-time tracking of technician arrival
📊
View Results
Access and download digital test reports
📅
Manage History
Track appointments and medical history
🎫
Use Vouchers
Apply promotional codes and discounts
2.1 Our Business Model
🤝 Technology Platform + Laboratory Partners:
AloLabs+ provides: Mobile app, booking system, certified blood collection
technicians (authorized by Hanasa Medical Lab), payment processing, customer support,
digital result delivery
Laboratory Partners provide: Laboratory testing, test result generation,
quality control
Technician Authorization: All AloLabs+ blood collection technicians are
authorized and supervised by Hanasa Medical Lab
Important: Blood sample collection at your home is ALWAYS performed by
AloLabs+ certified technicians. Laboratory testing is performed at the certified medical
laboratory you choose for your tests
2.2 Service Area
Primary Service Area: Duhok, Kurdistan Region, Iraq
Expansion: We may expand to other areas in Kurdistan and Iraq
Availability: Subject to technician availability and geographic coverage
2.3 How It Works
Create an account and complete your profile
Select the laboratory tests you need (browse or upload prescription)
Choose the laboratory where you want your tests performed
Choose your service address (home, office, etc.)
Book appointment for sample collection
AloLabs+ certified technician (authorized by Hanasa Medical Lab) visits to collect samples
Samples are transported to your chosen laboratory for testing
Test results are generated by the laboratory and delivered through our app
View, download, and manage your test results
🇮🇶 Iraq-Specific Service: Our Service operates exclusively within Iraq and is
subject to Iraqi and Kurdistan Regional Government laws and regulations.
3User Registration and Account
3.1 Account Creation
To use our Service, you must create an account by providing:
Required Information: Full name, phone number, date of birth, gender, address
Sign-In Methods: Email/phone, Google Sign-In, Apple Sign-In
3.2 Eligibility Requirements
⚠️ Age Requirement:
You must be at least 18 years old to create an account
Parents or legal guardians may create accounts for minors
You must have legal capacity to enter into binding agreements
3.3 Account Responsibilities
You are responsible for:
Confidentiality: Keeping your password and account credentials secure
Accuracy: Providing accurate, current, and complete information
Updates: Keeping your profile information up to date
Activity: All activities that occur under your account
Unauthorized Access: Notifying us immediately if you suspect unauthorized use
3.4 Account Security
Use a strong, unique password
Do not share your login credentials
Log out after using shared devices
Enable device security features (biometric, PIN)
3.5 Family Accounts
You may add family members to your account:
You can book services for family members
You are responsible for all family member information
Family member health data is protected under the same security standards
Only the primary account holder can access family member data
👶 Minors: When booking for children under 18, the parent/guardian must be
present during sample collection and is responsible for all medical decisions.
4Medical Services and Disclaimers
🚨 CRITICAL MEDICAL DISCLAIMER:
AloLabs+ is NOT a healthcare provider. We do NOT provide medical advice, diagnosis, or
treatment.
4.1 What We Are NOT
❌ We are NOT a medical practice or healthcare provider
❌ We do NOT provide medical consultations or advice
❌ We do NOT diagnose medical conditions
❌ We do NOT prescribe treatments or medications
❌ We do NOT provide emergency medical services
❌ We do NOT replace visits to your doctor
4.2 What We ARE
✓ A technology platform connecting you with laboratory services
✓ A booking and coordination service
✓ A digital delivery system for lab test results
4.3 Laboratory Services
🔬 Laboratory Partners & Blood Collection:
Blood Sample Collection: Performed by AloLabs+ certified technicians at
your home
Technician Authorization: All our technicians are authorized, trained, and
supervised by Hanasa Medical Lab
Laboratory Testing: Conducted at the certified medical laboratory you
choose for your tests
Laboratory Licensing: All partner laboratories are licensed by Kurdistan
Regional Government health authorities
Test Results: Generated by the chosen laboratory and delivered through our
app
Quality Assurance: Partner laboratories maintain quality control and comply
with health regulations
⚠️ Important Note:
While you may choose different laboratories for testing, ALL blood collection technicians
are employed by AloLabs+ and authorized by Hanasa Medical Lab, ensuring consistent
quality standards for sample collection regardless of which laboratory you choose for testing.
4.4 Test Results Disclaimer
⚠️ LABORATORY RESULT RESPONSIBILITY:
AloLabs+ is NOT responsible for the accuracy, quality, completeness, or interpretation of
any laboratory test results.
The chosen laboratory (Hanasa Medical Lab or other certified laboratories) is FULLY and
SOLELY responsible for:
All laboratory testing procedures and analysis
Accuracy and quality of test results
Result interpretation and reporting
Any errors, mistakes, or inaccuracies in test results
Quality control and laboratory standards
AloLabs+ ONLY facilitates:
Blood sample collection through our certified technicians
Transportation of samples to the chosen laboratory
Digital delivery of results through our app
We do NOT validate, verify, or quality-check laboratory results in any way.
Test results are provided for informational purposes only
Results must be interpreted by a qualified healthcare provider
Laboratory errors may occur despite quality controls - this is the laboratory's responsibility
Results timing depends on specific tests and lab processing
If you have concerns about result accuracy, contact the laboratory directly
4.5 Medical Emergencies
🚨 FOR MEDICAL EMERGENCIES:
DO NOT use our app. Call emergency services immediately at 122 or visit the nearest
hospital.
Our Service is NOT suitable for urgent or emergency medical situations. Do not rely on our
Service for time-sensitive medical needs.
4.6 Your Responsibilities
Consult with a qualified healthcare provider about your test results
Follow your doctor's medical advice and treatment plans
Seek immediate medical attention for emergencies
Inform your doctor of all medications and health conditions before testing
If the technician has been dispatched to your location and you cancel or are not
present:
❌ You will be charged cancellation fees
❌ Cancellation fees must be paid immediately
❌ If you refuse to pay cancellation fees, your account will be SUSPENDED
❌ Suspended accounts cannot book new appointments until fees are paid
Cancellation fees cover:
Technician transportation costs
Time spent traveling to your location
Opportunity cost of rejected appointments
5.3.4 No-Show Policy
🚨 NO-SHOW = FULL CHARGES + POSSIBLE SUSPENSION:
If you are not present when the technician arrives:
You will be charged cancellation fees
Repeated no-shows may result in account suspension
Account will remain suspended until fees are paid
5.3.5 Account Suspension
⚠️ Your account will be SUSPENDED if:
You refuse to pay cancellation fees after technician dispatch
You are a no-show and don't pay the required fees
Multiple cancellations after confirmation (even if fees paid)
During suspension:
❌ Cannot book new appointments
❌ Cannot access booking features
✅ Can still view past test results
To reactivate account:
Pay all outstanding cancellation fees
Contact Help Center for account review
Account will be reactivated within 24 hours of payment
5.3.6 Emergency Situations
🏥 Medical Emergency or Urgent Situations:
If you have a genuine medical emergency or urgent situation preventing you from being present:
Call Help Center immediately: +964 750 843 4930
Explain your situation
Provide documentation if possible (hospital admission, etc.)
We may waive cancellation fees on a case-by-case basis
Note: Emergency waivers are at our discretion and not guaranteed.
5.4 Rescheduling
5.4.1 Before Confirmation
✅ Free rescheduling through the app
Unlimited changes before confirmation
5.4.2 After Confirmation
⚠️ Must Contact Help Center:
Cannot reschedule through app after confirmation
Call Help Center: +964 750 843 4930
Subject to technician availability
Must reschedule BEFORE technician dispatch
Multiple rescheduling may result in booking cancellation
5.5 Service Completion
Service is complete when blood sample is collected
Technician may refuse collection if conditions are unsafe
You may refuse service, but charges may apply
Payment is due upon sample collection (cash on delivery)
5.6 Test Results Delivery
Results delivered through the app when ready
Push notification sent when results are available
Typical turnaround: 24-48 hours (varies by test type)
Delays may occur due to laboratory processing or technical issues
6Pricing and Payment
6.1 Pricing
Currency: All prices displayed in Iraqi Dinars (IQD)
Inclusive: Prices include home collection service fee
Test Pricing: Displayed in app for each test
Package Pricing: Discounted rates for test packages
Emergency Service: Additional fees may apply for urgent requests
Prescription Tests: Final price determined after technician review
6.2 Payment Methods
Cash on Delivery: Primary payment method (pay technician after sample
collection)
Digital Payment: May be available for some services (through secure payment
processors)
Vouchers/Promo Codes: Can be applied at checkout
6.3 Vouchers and Promotional Codes
Expiration: Valid for limited time only
Usage Limits: Typically one per user or booking
Combination: Generally cannot be combined with other offers
Terms: Each voucher has specific terms and conditions
Fraud: Fraudulent voucher use will void the discount and may result in account
suspension
6.4 Refund Policy
Before Collection: Full refund if cancelled per cancellation policy
After Collection: No refunds unless service was not provided as agreed
Incorrect Results: Lab may retest at no charge if error is confirmed
Technical Issues: Refunds evaluated case-by-case
Processing Time: Refunds processed within 7-14 business days
6.5 Price Changes
Prices may change without prior notice
Confirmed bookings are charged at the booking time price
Price changes do not affect existing bookings
💳 Payment Security: We do NOT store credit card information. All card payments
are processed by PCI-compliant payment processors.
7User Content and Conduct
7.1 Prescription Uploads
When uploading prescriptions or medical documents, you represent that:
The prescription is valid and legally issued by a licensed healthcare provider
You have the right to use the prescription
The prescription is for the person named in the booking
Information provided is accurate and complete
7.2 Ratings and Reviews
You may rate technicians and services after completion
Reviews must be honest and based on actual experience
Reviews must not contain offensive, defamatory, or inappropriate content
We reserve the right to remove reviews that violate these Terms
7.3 Prohibited Conduct
⚠️ You Agree NOT To:
❌ Use the Service for illegal purposes
❌ Provide false or misleading information
❌ Impersonate others or falsify identity
❌ Interfere with the Service's operation or security
❌ Attempt unauthorized access to systems or data
❌ Harass, abuse, or threaten our staff or technicians
❌ Use the Service to spread malware or viruses
❌ Reverse engineer or copy our software
❌ Scrape or extract data from the Service
❌ Use the Service in any way that violates Iraqi law
❌ Attempt to game or manipulate vouchers and promotions
❌ Create multiple accounts to abuse offers
7.4 Technician Interactions
Treat technicians with respect and professionalism
Provide a safe working environment
Do not offer bribes or inappropriate inducements
Report any inappropriate technician behavior immediately
7.5 Consequences of Violations
Violations may result in:
Warning or suspension of your account
Permanent termination of your account
Forfeiture of prepaid amounts
Legal action if violations are criminal in nature
8Privacy and Data Protection
8.1 Privacy Policy
Our collection, use, and protection of your personal and health information is governed by our Privacy Policy, which is incorporated into these Terms by
reference.
8.2 Key Privacy Points
Personal Information: We collect name, contact info, address, date of birth
Health Information: Lab test orders, results, medical history
Location Data: GPS location for service delivery and navigation
Chosen Laboratory: Share data necessary for laboratory testing and result
generation with the laboratory you select
Our Technicians: AloLabs+ certified technicians (authorized by Hanasa Medical
Lab) for blood collection at your home
Hanasa Medical Lab: For technician authorization, oversight, and quality
control purposes
Technology Providers: Firebase, Google Maps, payment processors
Government: Only when required by Iraqi law or valid court order
8.4 Data Security
All data encrypted in transit (HTTPS/TLS)
Health data encrypted at rest (AES-256)
Access controls and authentication
Regular security audits
8.5 Your Rights
Access your data
Correct inaccurate information
Request account deletion (medical records retained per Iraqi law)
Export your test results
Control location tracking and notifications
🔐 Medical Confidentiality: Your health information is protected under Iraqi
medical confidentiality laws. AloLabs+ staff, our blood collection technicians, Hanasa Medical
Lab (for technician authorization), and all partner laboratories are bound by these laws and
professional medical ethics.
9Intellectual Property Rights
9.1 Our Intellectual Property
All content and materials on the Service are owned by AloLabs+ or licensed to us, including:
AloLabs+ name, logo, and trademarks
Mobile app software and code
Website design and user interface
Text, graphics, images, and videos
Database structure and organization
9.2 Limited License to You
We grant you a limited, non-exclusive, non-transferable, revocable license to:
Download and use the mobile app on your personal device
Access and use the Service for personal, non-commercial purposes
View and download your own test results
9.3 Restrictions
You may NOT:
Copy, modify, or create derivative works of our software
Reverse engineer, decompile, or disassemble the app
Remove copyright or trademark notices
Use our trademarks without written permission
Sell, rent, lease, or sublicense the Service
Use the Service for commercial purposes
9.4 Your Content
You retain ownership of content you upload (prescriptions, photos, etc.), but you grant us a license
to:
Store and process your content to provide the Service
Share with our authorized technicians and your chosen laboratory for service delivery
Share with Hanasa Medical Lab for technician authorization and quality oversight purposes
Use anonymized data for service improvement
9.5 Copyright Infringement
If you believe content on our Service infringes your copyright, contact us at legal@alolabsplus.com with details.
10Disclaimers and Limitations of Liability
10.1 Service Availability
⚠️ "AS IS" and "AS AVAILABLE" Service:
The Service is provided "as is" and "as available" without warranties of any kind, either express
or implied.
We do NOT guarantee:
Uninterrupted or error-free service
Accuracy, reliability, or completeness of information
Specific results from using the Service
Technician availability at all times
Specific timeframes for test results
10.2 Medical Disclaimer
🚨 CRITICAL: NO MEDICAL OR LABORATORY RESULT LIABILITY
AloLabs+ accepts ZERO responsibility for:
❌ Medical diagnosis, treatment, or advice
❌ Accuracy, quality, or interpretation of ANY laboratory test results
❌ Laboratory testing errors, mistakes, or inaccuracies of any kind
❌ Laboratory testing delays or processing time
❌ Medical decisions made based on test results
❌ Health outcomes related to testing or lack of testing
❌ Any consequences arising from incorrect or delayed laboratory results
❌ Missed diagnoses or misdiagnoses resulting from lab result errors
⚠️ Clear Responsibility Division:
AloLabs+ is responsible for: Blood sample collection by our technicians,
sample transportation, digital result delivery
Laboratory (Hanasa Medical Lab or chosen lab) is responsible for: ALL
testing procedures, result accuracy, quality control, result interpretation
Any issues with test result accuracy or quality must be directed to the laboratory that performed
the testing, NOT AloLabs+.
10.3 Third-Party Services - Laboratory Liability
⚠️ LABORATORY PARTNER LIABILITY:
The chosen laboratory (Hanasa Medical Lab or other certified laboratories) is FULLY and
INDEPENDENTLY responsible for:
All laboratory testing procedures and protocols
Test result accuracy, completeness, and quality
Laboratory equipment calibration and maintenance
Quality control and quality assurance procedures
Staff training and competency
Compliance with laboratory standards and regulations
Any errors, omissions, or negligence in testing
AloLabs+ is NOT liable for any actions, errors, omissions, or negligence by the
laboratory.
Other Third-Party Services:
We maintain quality control over our blood collection technicians (this is our responsibility)
We are not liable for third-party technology services (Firebase, Google Maps, etc.)
Payment processor errors are subject to their terms
Cloud storage services operate under their own terms and security protocols
10.4 Limitation of Liability
To the maximum extent permitted by Iraqi law:
We are NOT liable for indirect, incidental, special, or consequential damages
Our total liability is limited to the amount you paid for the specific service
We are not liable for damages beyond our reasonable control
10.5 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control,
including:
Natural disasters (earthquakes, floods, etc.)
War, terrorism, or civil unrest
Pandemic or public health emergencies
Government actions or regulations
Power outages or telecommunications failures
Internet service disruptions
⚖️ Iraqi Law: These limitations are subject to Iraqi law. Nothing in these Terms
limits liability that cannot be limited under applicable Iraqi law.
11Indemnification
You agree to indemnify, defend, and hold harmless AloLabs+, our laboratory partners, Hanasa Medical
Lab (for technician authorization), and our respective officers, directors, employees, agents, and
partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising
from:
Your Use: Your use or misuse of the Service
Violation of Terms: Your violation of these Terms
Violation of Rights: Your violation of any third-party rights (including
intellectual property, privacy, or publicity rights)
False Information: Providing false, inaccurate, or misleading information
Illegal Activities: Any illegal or unauthorized use of the Service
User Content: Content you upload or submit through the Service
🛡️ What This Means: If your actions cause us legal problems or financial
losses, you agree to cover those costs. This protects us from liability for your misuse of the
Service.
12Governing Law and Dispute Resolution
12.1 Governing Law
🇮🇶 Iraqi Law Applies:
These Terms are governed by and construed in accordance with the laws of the Republic of
Iraq and the Kurdistan Regional Government, without regard to
conflict of law principles.
12.2 Jurisdiction
Legal disputes are subject to the courts of the Kurdistan Region (Duhok or Erbil)
You consent to the personal jurisdiction of these courts
12.3 Dispute Resolution Process
Before filing any legal action, we encourage the following process:
Contact Customer Support: Attempt to resolve the issue through our customer
support at support@alolabsplus.com
Good Faith Negotiations: Both parties agree to negotiate in good faith for 30
days
Arbitration (Optional): If negotiation fails, disputes may be submitted to
arbitration in Kurdistan Region, Iraq
Legal Action: If all else fails, legal action may be filed in Kurdistan courts
12.4 Costs
Each party bears its own legal costs unless otherwise ordered by a court
Prevailing party may be entitled to attorney fees under Iraqi law
13Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be effective when posted.
13.1 How We Notify You
In-App Notification: Alert when you open the app after changes
Email Notification: For significant changes
Service Announcement: Banner or notice in the app
Updated Date: "Last Updated" date at the top of this page
13.2 Material Changes
For significant changes that affect your rights or obligations:
We will provide prominent notice at least 30 days in advance
You may be required to accept the new Terms to continue using the Service
You have the option to discontinue use and delete your account if you disagree
13.3 Your Acceptance
⚠️ Continued Use = Acceptance:
By continuing to use the Service after changes take effect, you agree to be bound by the updated
Terms. If you do not agree to the changes, you must stop using the Service.
13.4 Checking for Updates
We recommend reviewing these Terms periodically. Check the "Last Updated" date to see when changes
were made.
Note: Medical records will be retained for 10 years as required by Iraqi law
14.2 Termination by Us
We may suspend or terminate your account immediately, with or without notice, for:
Violation of these Terms
Fraudulent or illegal activity
Abuse of staff, technicians, or other users
Multiple failed payment attempts
Extended period of inactivity (3+ years)
Any reason at our sole discretion to protect the Service or other users
14.3 Effect of Termination
Upon termination of your account:
Your access to the Service will be immediately disabled
Pending bookings may be cancelled (refunds subject to cancellation policy)
You remain liable for any outstanding payments or obligations
Most personal data will be deleted within 30 days (except as required by law)
Medical records retained for 10 years per Iraqi health law
Financial records retained for 7 years per Iraqi tax law
14.4 Survival
The following sections survive termination:
Payment obligations
Intellectual property rights
Disclaimers and limitations of liability
Indemnification
Governing law and dispute resolution
15Additional Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and
AloLabs+ regarding the Service and supersede all prior agreements.
15.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions
will continue in full force and effect.
15.3 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or
any other provision.
15.4 Assignment
You may not assign or transfer your rights under these Terms without our written consent
We may assign our rights and obligations without restriction
15.5 Language
These Terms are provided in English, Arabic, and Kurdish. In case of any discrepancy between
versions:
For users in Iraq, the Arabic version prevails
For all other matters, the English version prevails