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Delete Your Account
We understand that you may want to delete your AloLabs+ account. This page explains
how to request account deletion and what happens when your account is deleted.
â ī¸ Important Notice:
Account deletion is permanent and cannot be undone.
- All your personal data will be permanently deleted
- You will lose access to all your test results and medical history
- Any scheduled appointments will be automatically cancelled
- You will not be able to recover your account or data after deletion
How to Delete Your Account
To delete your AloLabs+ account, please follow these steps:
1
Contact Our Support Team
Send an email to support@alolabsplus.com
from the email address associated with your account.
2
Include Required Information
In your email, please include:
- Your full name
- Phone number registered with your account
- Subject line: "Account Deletion Request"
- Reason for deletion (optional but appreciated)
3
Verify Your Identity
Our support team may contact you to verify your identity before
processing the deletion request. This is to protect your account from unauthorized
deletion.
4
Confirmation
Once verified, your account will be deleted within 7 business days.
You will receive a confirmation email when the deletion is complete.
What Data Will Be Deleted
When you delete your account, the following data will be permanently removed:
- Personal Information: Name, email address, phone number, date of birth, address
- Medical Data: All test results, medical history, and health records
- Account Data: Login credentials, preferences, settings
- Transaction History: Payment records and order history
- Appointments: All scheduled and past appointments
Data Retention for Legal Compliance
Please note that some data may be retained for legal and regulatory compliance purposes:
- Financial records may be retained for tax and accounting purposes as required by Iraqi law
- Laboratory test records may be retained by partner laboratories as required by healthcare
regulations
- Anonymized data for statistical and research purposes (contains no personally identifiable
information)
âšī¸ Alternative Options:
If you're concerned about privacy but don't want to delete your account permanently, consider
these alternatives:
- Deactivate Account: Temporarily disable your account without deleting data
- Update Privacy Settings: Control what data is collected and shared
- Delete Specific Data: Remove individual test results or personal
information
Contact our support team to discuss these options.
After Deletion
After your account is deleted:
- You will no longer be able to log in to the AloLabs+ app or website
- You will stop receiving any emails or notifications from us
- Your data will be completely removed from our active systems within 30 days
- You can create a new account at any time, but it will start fresh with no previous data