Your Data, Your Trust, Our Responsibility
Welcome to AloLabs Plus. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
Effective Date: January 2025
Last Updated: January 2025
Version: 1.0
Fully compliant with Iraqi data protection regulations and healthcare standards.
Following Iraqi Ministry of Health guidelines for medical data protection.
Access, update, export, or delete your information anytime through the app.
Welcome to AloLabs Plus ("we," "us," "our," or "the Company"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (the "Service").
Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
📍 This Privacy Policy applies to:
We collect information that you provide directly to us, information automatically collected when you use our Service, and information from third-party sources.
Device type, OS version, unique identifiers, network info, IP address
Features accessed, time spent, search queries, booking patterns, error logs
GPS location (with permission), IP-based location, location history
Google, Facebook, Apple account information when used for login
Test results, sample confirmations, testing status updates
Process bookings, coordinate collection, track technicians, deliver results
Booking confirmations, technician updates, result notifications
Analyze patterns, optimize routing, personalize experience
Prevent fraud, verify identity, enforce terms, comply with laws
Send offers, new features, health tips (with your consent)
Conduct analysis, develop features, fix technical issues
We implement appropriate technical and organizational security measures:
SSL/TLS in transit, encrypted at rest
Role-based restrictions
Phone verification login
24/7 threat detection
Despite our efforts, no security system is impenetrable. We cannot guarantee absolute security of your information.
Request copy of your data
Update incorrect info
Request data removal
Export your data
Stop marketing emails
Limit data processing
To exercise these rights, contact us at the information provided below.
Our Service is not intended for children under 18. Parents/guardians may create accounts for minors with proper consent. Parental control required for minor's test results.
We use location to verify service availability, navigate technicians, show real-time tracking, and optimize routing. You can control location permissions in settings.
We integrate with Google Sign-In, Facebook Login, Firebase/Google Cloud, and laboratory partners. Each maintains their own privacy practices.
While we operate in Iraq, some service providers may process data internationally with appropriate safeguards.
We use cookies for session management, preferences, analytics, and performance. Manage settings in your browser or app.
Opt-out anytime via unsubscribe links in emails, SMS STOP replies, or app notification settings.
We'll notify affected users within 72 hours of discovery via app, email, and SMS with details and protective recommendations.
We'll notify you of material changes. Check "Last Updated" date. Continued use means acceptance of changes.
Full compliance with Iraqi healthcare data protection, Ministry of Health guidelines, and local data storage requirements.
Our Data Protection team is here to help with any privacy concerns
📧 Email: privacy@alolabsplus.com
📱 Phone: +964 750 843 4930
📍 Address: Erbil, Kurdistan Region, Iraq
⏱️ Response Time:
"Your privacy is important to us. By using AloLabs Plus, you trust us with your personal and health information. We are committed to maintaining that trust through transparent practices and robust security measures."
Language: This Privacy Policy is available in English and Arabic. In case of discrepancies between versions, the Arabic version shall prevail for users in Iraq.